BrandShip
Terms of Service
These terms govern your use of BrandShip, including the web app at app.getbrandship.com and the website at getbrandship.com (together, the "Service"). By creating a workspace or using the Service you agree to them. If you use the Service for a business, you accept these terms on behalf of that business.
1. The Service
BrandShip is AI software for content, customer support, sales follow-up and invoicing. AI agents in your workspace plan and produce content, answer your customers, qualify leads and draft follow-ups, analyze your pipeline, and track invoices and onboarding, using the data you provide and the accounts you connect.
2. Your account
- You must be at least 16 and able to form a binding contract.
- Keep your sign-in details secure. You are responsible for activity in your workspace.
- Give us accurate information and keep your contact email current — it is where we send security and billing notices.
3. Connected accounts
You can connect third-party services such as Google (Gmail, Calendar, Ads), LinkedIn, Instagram, WhatsApp, and Slack. When you connect one, you authorize BrandShip to act in that account only within the permissions you granted, as described in our Privacy Policy. You can disconnect at any time. Your use of each connected service remains subject to that service's own terms.
4. What the agents do, and your control over it
Connecting an account does not by itself authorize an agent to send, publish, or spend. Emails to leads and public posts wait for your approval by default; advertising spend always requires a person's approval and cannot be automated. Replies to customers who contacted you are sent automatically by default, and you can switch that off. Every message actually sent is recorded in your workspace's Sent log.
You decide which kinds of actions run automatically, in Settings → Automation. You are responsible for the actions you approve or allow to run automatically, and for reviewing content before it is published under your name.
5. AI output
Agents use AI models that can make mistakes. Output may be inaccurate, incomplete, or unsuitable for your purpose. Review drafts, replies, analysis, and generated media before relying on them, especially where money, legal matters, or your reputation are involved. BrandShip does not provide legal, tax, or financial advice.
6. Your content
You keep all rights to the content you put into BrandShip and the output generated for you. You give us permission to host, process, and transmit that content only as needed to run the Service for you. We do not sell your content and do not use it to train generalized AI models. You confirm that you have the right to use the content and contact data you upload, including consent where the law requires it.
7. Acceptable use
You may not use the Service to:
- send spam or unsolicited messages in breach of anti-spam or marketing laws, or contact people who have asked not to be contacted;
- impersonate anyone, or publish content that is unlawful, deceptive, defamatory, or infringes someone else's rights;
- violate the terms or policies of a connected platform, including Google, Meta, LinkedIn, and Slack;
- probe, overload, or break the Service's security, or access another workspace's data;
- resell or reverse engineer the Service except as the law expressly allows.
We may suspend a workspace that is putting others at risk or breaking these rules, and will tell you why unless the law or security prevents it.
8. Subscriptions and payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, taxes and invoices for your subscription come from Paddle, under Paddle's buyer terms.
Plans renew monthly or yearly until cancelled, and you can cancel at any time; access continues to the end of the period you have paid for. When a subscription ends, the workspace is suspended rather than deleted: your data is kept and access returns if you subscribe again, subject to section 11.
Refunds. If BrandShip isn't right for you, ask for a refund within 14 days of your first payment and you will get it in full — write to support@getbrandship.com or reply to your Paddle receipt. Renewals are not refunded, except where the law requires it. Plans bought through another storefront follow that storefront's terms.
9. Usage limits
Each workspace has a monthly limit on AI and compute usage, set at onboarding and shown in the app. When it is reached, agents pause until the next period or until the limit is raised. Third-party costs you incur directly — such as advertising spend on your own ad account — are yours.
10. Availability and changes
We work to keep BrandShip available but do not guarantee uninterrupted service. Connected platforms can change or withdraw their APIs, which may limit a feature without notice. We may change the Service; if a change materially reduces what you paid for, we will tell you in advance.
11. Ending the agreement
You can stop using the Service and close your workspace at any time. We may end these terms for material breach. After a workspace is closed, we delete its content within 30 days as described in the Privacy Policy, except where the law requires us to keep records.
12. Disclaimers
The Service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of liability
To the extent the law allows, BrandShip is not liable for indirect, incidental, or consequential losses, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.
14. Changes to these terms
If we change these terms materially, we will update the date above and notify account holders by email before the change takes effect. Continuing to use the Service after that means you accept the updated terms.
15. Contact
Yiğit Taluy · legal@getbrandship.com